Overview
Urgent Requirement
We are seeking a dedicated Customer Service Executive to join a well-respected business West of Reading. This will be a busy telephone-based role, with the successful candidate being trained to handle and resolve customer escalations, whilst providing fantastic customer service. Immediate start available for the right candidate.
Responsibilities
- Handle customer communications via live chat and email
- Call customers that have a query or an appeal
- Review and investigate all customer appeals or complaints in line with company policies
- Communicate findings to customers ensuring customer satisfaction
- Enter data in the log for root cause analysis
- Review sales and call team call recordings to ensure compliance
Requirements
- Experience gained either in Call Centre or Customer Service specialist role
- Customer focus with great telephone manner
- Any experience handling customer escalations or appeals would be advantageous
- Highly organised and able to work to tight deadlines
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.