Job Title: Compliance and Complaints Officer
Location: Stockport
Contract Details: Temp To Perm
Salary: £15.38 - £19.23 per hour
Working Pattern: Full Time
About Our Client:
Our client is a dynamic finance company, known for their commitment to delivering exceptional customer service. They are seeking a skilled Compliance and Complaints Officer to join their dedicated team.
Benefits & Perks:
- Competitive salary
- Opportunity for career growth and development
- Friendly and supportive work environment
- Training and professional development programmes
- Good work-life balance
- Exciting challenges and opportunities
Responsibilities:
- Undertake complaint handling in line with the Company's guidelines and policies
- Negotiate the best outcome for customers and third parties involved
- Bring customer complaints to a swift and fair conclusion
- Draught and issue responses to complaints in a timely manner
- Maintain complaint handling records and log
- Provide regular management information on complaints
- Conduct regular reviews of policies and procedures to ensure compliance with regulations
- Make recommendations for improvements to the Managing Director
- Manage and handle the complaints, Data Subject Access Requests (DSAR), and fraud investigation processes
- Maintain documentation of compliance activities
- Conduct risk assessments and maintain a register
- Monitor compliance systems and ensure their effectiveness
- Stay informed on industry changes, trends, and best practises
- Assist with the design and implementation of improvements in communication and monitoring of compliance standards
- Provide assistance to internal and external auditors
- Perform adhoc duties or project work as required
- Demonstrate flexibility, positive attitude, and high standards of conduct
- Attend meetings and training sessions as requested
Essential (Knowledge, skills, qualifications, experience):
- Excellent knowledge of FCA rules, Data Protection legislation, and the Financial Ombudsman Service
- Previous experience working in a legal background
- Degree or professional equivalent qualification
- Strong written and verbal communication skills
- Positive can-do attitude
- Ability to draught and implement policies and procedures
- Experience in producing management reports and analysing data
- Strong team player with the ability to work independently
- Proficient in Microsoft Office
Desirable (Knowledge, skills, qualifications, experience):
- Experience in the finance industry
- Knowledge of relevant regulations and compliance frameworks
- Experience in risk assessment and management
- Excellent attention to detail
Technologies:
- Microsoft Office - Word, Excel, Powerpoint, Outlook
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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