Are you passionate about delivering exceptional guest experiences and driving business growth? We're seeking a dedicated and enthusiastic individual to join our team as a Guest Services Specialist. If you're ready to be the main point of contact for our guests, organize check-ins, cultivate positive reviews and feedback, and actively contribute to propelling our business to the next level, we want to hear from you.
Position: Guest Services Specialist
Location: Beckenham
Type: Full-time
Responsibilities:
- Act as the primary point of contact for all guests, ensuring their needs are met and expectations exceeded.
- Organize and facilitate check-ins and check-outs, ensuring a seamless and welcoming experience for all guests.
- Proactively gather positive reviews and constructive feedback from guests, contributing to continuous improvements in service quality.
- Collaborate with the team to develop and implement strategies for business growth and improvement.
- Drive initiatives and enhancements that elevate our service and guest satisfaction to new heights.
Qualifications and Skills:
- Proven experience in guest services, hospitality, or a related field is preferred.
- Exceptional communication and interpersonal skills.
- Ability to handle multiple tasks efficiently and prioritize effectively.
- Strong problem-solving skills and a proactive approach to guest satisfaction.
- A genuine dedication to delivering exceptional service and willingness to go above and beyond.
Additional Details:
This is not a role for those seeking to deliver the bare minimum. We are seeking an individual who is committed, dedicated, and willing to go the extra mile to ensure our guests have an outstanding experience. The successful candidate will be pivotal in driving the success and growth of our business through their enthusiasm, dedication, and proactive contribution.
If you're ready to be an integral part of a team that is passionate about exceeding guest expectations and driving business success, we invite you to apply.
Join us in redefining exceptional guest services and driving our business to new heights!
Job Type: Full-time
Pay: £16,088.39-£32,415.19 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Beckenham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)