Employer description:
Jungle IT is friendly, fun and forward-thinking company that specialises in providing and supporting a range of IT hardware, software and a suite of Cloud Based technologies across business platforms.
Overview:
Due to exciting expansion plans, we are now seeking a Remote 1st Line IT Support Engineer to join our dynamic IT Helpdesk team.
The position is available immediately to an individual with confidence and self-motivation who thrives in a position where teamwork is vital and can also operate independently and reliably when required.
This is a small team who are all dedicated to their long-term clients and ideally you will be a person who will share this vision.
Location:
This role is moves to Hybrid after a 4 week induction.
The office days consist of at least one day in our Leeds office [LS5 3BF] and another at our Halifax office [HX3 6AQ] -- (Both offices are close to train stations).
Main responsibilities:
- You will be supporting clients and the remote based technical staff in resolving numerous client's technical issues
- Providing excellent 1st line support to our growing client base
- Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
- Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
- Following technical support procedures as required with SLA's and KPI's
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
About You – desired skills, qualities and experiences:
- You will have exceptional customer-service and communication skills (written and verbal) in order to provide a first-class level of support to clients.
- Ideally you would be enthusiastic, able to work within a mainly remotely operating team and with good organisational skills.
Commercial experience in a good number of the following is essential:
- Windows 7/10 knowledge
- PC & Mac (desirable) hardware technical understanding
- Microsoft Office 365 administration experience
- Printer configuration, setup and troubleshooting experience
- Ability to think logically and troubleshoot issues from call/email/ticket to satisfied client
- Ability to meet and communicate with business leaders and their representatives in a professional manner
- Security and confidentiality are paramount to this role
Drive, location not duties:
Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute of both locations: Leeds and Halifax.
Entry requirements:
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Salary:
£17,000 per annum. [will be confirmed upon interview]
Benefits:
- You will be rewarded with a competitive salary, a laptop and benefits and backed by a supportive management team who are focused on developing your skills and career through ongoing development and training
- Hybrid working - 3x days at home and 2x in the office [after induction is completed]
- Perk box – discounts
- Healthcare benefits are also available
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!