Customer Service Executives/ Customer account Co-ordinators...... I have the job for you!!!
I am currently recruiting for one of my clients who, due to the growth of the business are looking for an additional team member to work within their Customer Excellence team. This is an opportunity not to be missed. If you would like to hear more than please read on......
Duties and responsibilities:
- You will be the first point of contact for all customers
- Dealing with all customer enquiries via live chat, email and over the telephone
- Processing customer orders
- Arranging for orders to be delivered in a timely manner
- Chasing orders and updating customers on their order status
- Adhering to all customer agreed Service level agreements
- Adhoc administrative duties
The ideal candidate:
- Minimum 1-year experience in a fast-paced office environment
- High level of accuracy
- Order processing experience
- Basic computer skills
- Happy to be part of a team, self-motivated
- A good communicator and relationship-builder with colleagues and customers
- Experience working against KPI's is advantageous
- Experience in a sales driven environment is advantageous
What you will receive in return:
- Canteen onsite
- Company events
- Quarterly bonus
- 25 days holiday plus bank holidays (increasing with service)
- Employee Assistance Programme (EAP)
- Cycle To Work
- Employee Discount Scheme
- Internal recognition scheme with staff prizes to be won!
- Bespoke training plans & continuous development
- Employee pension scheme
- Free Eye Care vouchers
- Free monthly Company breakfasts
- Free on-site parking
- 1 Volunteer Day per annum (Charity of your choice)
If you have previous experience working in a similar position, please apply today