Are you fluent in Swedish and passionate about providing excellent customer service?
Looking for your next progressive opportunity in a fantastic supportive team working environment?
Swedish Customer Service Specialist
Kingston Upon Thames - On-site Parking
Perm Opportunity
£28 - £30k plus amazing benefits package including medical insurance, pension, life assurance, 25 days plus BH and fantastic facilities including pay day pastries!
Hybrid working options available (after successful completion of probationary period)
We have an exciting opportunity for a Swedish Customer Service Specialist to join a multinational pharmaceutical company based in Kingston.
This role offers a competitive annual salary ranging from £28,000 to £30,000, and the chance to work in a fast-paced and dynamic environment.
Your main responsibilities as a Swedish Customer Service Specialist will include:
- Providing exceptional customer service to internal and external clients
- Handling customer inquiries and resolving any issues or queries promptly
- Collaborating with the sales and logistics teams to meet and exceed customer satisfaction targets
- Utilising advanced reporting skills to monitor and evaluate customer service performance
- Supporting the organisation's digital transformation initiatives
- Utilising your proficiency in Swedish and potentially additional Nordic languages to communicate effectively with customers
To be successful in this role, you should have the following qualifications and skills:
- Previous experience working in a fast-paced customer service environment
- Demonstrated advanced Microsoft Office skills - Excel (Pivot tables, VLookups essential)
- Demonstrated experience with digital transformation initiatives (Power Bi, Salesforce, Peoplesoft)
- Proficiency in the Swedish language, with knowledge of additional Nordic languages being an advantage
- An open-minded and positive approach, actively supporting the company's strategy
- A proactive attitude towards change and the ability to adapt quickly
- Ownership mentality and quick learning abilities, demonstrating calm and confidence when facing challenges
- Strong problem-solving skills and the ability to act in the best interest of the organisation
If you are driven, enthusiastic, and ready to take on a new challenge, we would love to hear from you. Apply now to become a valued member of our client's customer service team.
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