Marketing Executive
£23,250 per annum
Permanent
Bristol (on site)
Are you looking for an opportunity to expand on your administration and customer service skills Do you have a keen eye for detail and a drive to support your team Might you have an interest in a career in the legal sector
About Us
At Kings Court Trust we have a goal to be the most successful and respected estate administration business in the UK. Individuals that take a role within our business will strive to reach this goal with us by taking the utmost pride and professionalism in their work and commitment to our business's goals and objectives.
About the Role
As an Estate Coordinator you will be working as part of our Service Delivery team to process workflows in a timely & efficient manner. You will ensure our excellent service standards are always met by meeting or exceeding quality standards. You will be working alongside our Personal Estate Managers and with the wider business to make our estate administration as smooth and easy as possible for the families going through bereavement whilst having empathy and understanding on the difficult situations.
The ideal candidate will:
- The ideal candidate for this role will have mix of administration and customer service experience and have an interest in working within the legal sector. It is also important that you are able to maintain empathy for our clients and customers whilst helping resolve their queries.
- Desired skills, we understand you might not tick all of these boxes, but we would encourage you to apply if you do have some of these skills:
- Customer Service: You will be dealing with incoming and outgoing calls from clients, beneficiaries and third parties with the utmost empathy and with a drive to support and drive forward queries to a solution.
- Attention to detail: You will handle original documents, drafting and reviewing correspondence.
- Communication: Completing new file setups, including detailed reviews of all required legal documents for each estate. Contacting third parties for outstanding information related to existing estates. Liaising with our Finance team internally to pay debts and expenses on estates.
- Time management: You will need to demonstrate time management skills in your day-to-day role, ensuring all tasks are delivered within company SLA's.
What we offer:
- 25 days Holiday Entitlement (Increasing annually to 30)
- Buy or sell up to 5 days holiday per year
- Health Cash Plan – Cash back for Dental, Optical, and other treatments
- PERKS – Employee discounts across a range of high street products
- Income protection insurance
- Life assurance policy
- Company pension (Matched contribution up to 5%)
- 12 weeks Enhanced Parental leave policy
- A range of salary sacrifice benefit options such as tech vouchers
- Employee Assistance Programme
If this role sounds like a great next step in your career, please apply today with your CV.