Our client based in Burton on Trent is currently looking for experienced Administrator. This position will be based in their Service Department and be responsible for handling customer liaison for new equipment issues, warranty claims and processing repair inquiries.
Day to day Responsibilities will include:
- Address aftersales customer concerns regarding product warranties.
- Coordinate across departments on quality issues, warranty claims, and customer feedback.
- Maintain KPIs in Sage 200 and Excel for warranty and service orders.
- Schedule and attend meetings with suppliers and customers.
- Ship warranty replacement parts and arrange collections of faulty items.
- Manage stock control in Sage 200, including the quarantine database and returning parts to suppliers.
- Handle service customer parts repairs and invoice service orders.
This is a fantastic opportunity to join a small but expanding team in a varied role with a strong customer focus. It is expected that the successful candidate will have good working knowledge of Outlook/Excel along with a proven ability to multitask and work independently. It is also important that you are confident in building and maintaining strong customer relationships. So, if you are currently looking for a new challenge and have the skills and knowledge required for this and varied role, then please apply now. However, if you do not hear back from us within 48hrs, please kindly assume you have been unsuccessful. (agy)