We're looking for an experienced, commercially mindedAccount Manager to join our award-winning, luxury clothing design company.
For over 25 years, we've designed iconic uniforms for world-class hospitality brands including Claridge's, Four Seasons, The Ritz-Carlton, Nobu, and Raffles.
In this client-facing role, you'll drive new business, grow long-term partnerships, and represent our brand to high-end clients globally. You'll work closely with the Head of Commercial and internal teams in a fast-paced, creative environment.
**Key Responsibilities
**Client Relationship Management
- Act as the primary point of contact for high-end clients, managing their journey from initial consultation through to final delivery and aftercare
- Oversee order processing, client fittings, and ensure timely deliveries across both UK and international markets
- Collaborate with internal teams (Design, Production, Operations) to deliver a seamless, high-quality client experience at every stage
**Account Management & Commercial Strategy
- Work alongside the Head of Commercial to define SMART goals and implement sales strategies that drive business growth
- Build and maintain strong, long-term relationships with key stakeholders (internal and external)
- Uphold exceptional service standards across your client portfolio, continuously identifying opportunities for improvement and added value
**Project Execution
- Lead the coordination and execution of international uniform installations, press events, sample presentations, and client photo shoots
- Manage the full lifecycle of client projects—from quotes and purchase orders to final delivery and post-project analysis (including SWOT reviews)
- Monitor logistics, shipments, and production timelines to ensure projects are delivered on time and to the highest standards
What you need to succeed
- 2+ years of experience in luxury fashion, hospitality, or a related client-facing industry.
- A self-starter with a proactive, can-do attitude and a high level of professionalism.
- Exceptional communication and project management skills — you know how to juggle multiple tasks without dropping the ball.
- Detail-obsessed with a sharp eye for design and brand storytelling.
- Comfortable navigating fast-paced, ever-changing environments — you thrive under pressure.
- Confident presenting to high-profile clients and pitching creative concepts.
- Able to travel internationally and work flexibly to meet client needs and attend events
Benefits
- Private Health Insurance
- Season Ticket Loan (optional)
- Discretionary performance bonus
- 24 days paid holiday + UK Bank Holidays
- Your birthday off — because you deserve it!
- Team socials (we love to celebrate success!
- Auto-enrolment pension