At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**JOB PURPOSE
This role will report into the Senior Client Data and Analytics and be responsible for providing client centric actionable insights at a global and regional level. The key responsibility will be to own and report on Burberry Clients KPIs (sales, productivity, retention, client portfolio growth), track them against client KPIs to drive performance and ensure Sales Associates deliver the yearly targets and remain best in class among their sales peers.
**RESPONSIBILITIES
- Assist with putting together the client yearly regional targets and help drive results.
- Ensure that actionable recommendations and learnings are delivered to all regions across the business, as well as to senior leadership team.
- Manage analytics requests and presenting insights both internally within the team as well as to a range of business stakeholders.
- Identifying key opportunities where customer analytics can influence and improve the current ways of working.
- Use existing and develop further reporting solutions to provide visibility of the performance of our retail teams to all corporate and retail stakeholders to deliver the agreed targets and drive performance improvements.
- Track the performance of retail teams in commercial activities such as festive and exclusive product events
- Support delivery of Store facing reporting, as well as Senior Management roll ups to ensure our retail teams have visibility of the key metrics to drive weekly performance. Ensure clear and consistent definitions exist behind key client metrics across the business.
- Involved in a wide range of ad hoc exploratory analysis to develop a deep understanding on top client profiles and purchase behaviours as part of the wider suite of analytical tools
- Work with the CRM Manager and Senior Business Analyst to understand business needs and translate them into back-end and front-end development.
**PERSONAL PROFILE
- Strong numerical and/or financial background.
- Advanced Excel skills.
- Must have applied SQL knowledge in a working environment.
- Other programming languages beneficial (e.g. R or Python).
- Knowledge of a data visualisation tool (ideally Tableau or PowerBI).
- Ability to understand and interpret data and communicate it in a concise and relevant way to various stakeholders.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to establish and maintain effective working relationships.
- High Calibre Graduate with a strong analytical and retail mind set.
- Retail experience, preferably in a luxury retailer and/or a role which demonstrates numerical proficiency.
**MEASURES OF SUCCESS
- Full insight into the operations of the BPC regional teams, benchmarked with retail, resulting in increased productivity and profitability.
- Regular, effective, timely reporting and analysis.
- Timely delivery of all assigned projects
**FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom || Not Applicable || London || COMMERCIAL RESOURCES || CORPORATE - CLIENT AND CRM || n/a ||