Are you a highly skilled and experienced IT Support Analyst?
Looking for a new challenge with an innovative business with scope for growth?
Then this could be for you .. ????????????????
Key Responsibilities:
- Provide first-level support to end-users for hardware, software, and network-related issues
- Respond to and resolve IT support tickets in a timely manner, ensuring a high level of customer satisfaction
- Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues
- Install, configure, and maintain computer systems and applications
- Assist with user account management, including password resets and access permissions
- Support the IT team in the deployment of new technologies and system upgrades
- Document and maintain accurate records of support requests, resolutions, and processes
- Conduct user training and create instructional materials as needed
- Collaborate with other IT team members to identify and implement improvements to IT systems and processes
- Ensure compliance with company policies and procedures, including data security and privacy standards.
Desirable experience / qualifications:
- Degree in Information Technology, Computer Science, or a related field
- Proven experience in a technical support or helpdesk role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with Microsoft Office Suite and common business applications
- Experience with Active Directory, VPN, and remote desktop tools
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving abilities
- Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a bonus!