Job Title: Technical Service Administrator
Location: Uxbridge
Contract Details: Permanent
Salary: £27,000 - £30,000 per annum
About Our Client:
Our client is a leading cinema exhibition services company in Europe, the Middle East, and Africa. They provide comprehensive solutions for projection equipment, audio systems, central systems, cinema outfitting, and more. With a friendly and efficient team of 23 people, they have a turnover approaching £10 million.
Benefits & Perks:
- Competitive salary
- Pension scheme
- 25 days holiday + bank holidays
- Life insurance
- Onsite parking
Responsibilities:
- Monitor email and phone for customer tickets, escalate and allocate to engineers
- Respond to update requests for jobs
- Respond to service call requests and book engineers
- Manage service level agreements (SLA) as directed by the Engineering Manager, and maintain service records
- Manage return merchandise authorisation (RMA) requests and returns
- Confirm completed worksheets, check charges, and create invoices for Finance
- Monitor engineer worksheets to ensure compliance
- Manage customer equipment held at the Uxbridge office
- Compile reporting for clients on call responses
- Handle other technical administrative tasks as directed by the Engineering Manager
Essential (Knowledge, skills, qualifications, experience):
- Strong organisational skills with excellent written and verbal communication
- Proficiency in Microsoft Office (Word, Excel, etc.)
- Ability to quickly learn new systems and work under pressure
Desirable (Knowledge, skills, qualifications, experience):
- Previous experience in technical administration
- Familiarity with an ERP system (e.g., Odoo)
Technologies:
- Microsoft Office (Word, Excel, etc.)
- Odoo (ERP system)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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