Are you an IT Senior Analyst with experience in IT Support / IT Service desk environment, in a 2nd line support role, looking for a new opportunity?
GMP Recruitment are proud to be partnered with a highly recognisable and hugely successful engineering business that has seen substantial growth and development in recent years, located in Kidderminster. We are recruiting on their behalf for an IT Senior Analyst to be the primary point of contact for colleagues reporting issues and seeking advice, providing high quality customer service in a timely manner.
This is a full time, permanent position working Monday - Friday, offering a salary up to £45,000 which is demonstrable with experience.
This is a varied position involving both reactive and proactive covering all aspects of IT support. You will be able to work on notebook PC and iPhone/iPad equipment and Microsoft software and be expected to own and manage issues through to resolution for colleagues. You will provide all levels of support to colleagues which are split between office based and remote, this will include occasional visits to customer locations
IT Senior Analyst main duties:
- Responsible for managing ServiceDesk priorities, meeting colleague expectations and working to deadlines.
- Maintain IT infrastructure and network security across all UK sites.
- Carry out duties compliant with ISO:27001 standards.
- Administer and manage notebooks, desktops, servers, and infrastructure.
- Administer and manage communication systems (Teams, Webex and mobiles).
- Provide technical support to colleagues and management in all IT matters and have ability to research the more complex issues that may arise through to solution.
- Keep up to date with technologies appropriate to the role and to provide proposals on improving existing technology, practices, and procedures within the department.
- IT Project planning, implementation and support to meet delivery deadlines.
- To carry out any other duties as reasonably required commensurate with the nature of the job
IT Senior Analyst required skills and experience:
- Min 5 years' experience in IT Support / IT ServiceDesk environment, in a 2nd line support role (some 3rd line knowledge would be of benefit)
- Good interpersonal and communication skills with a flexible and positive approach
- Valid UK driving licence and Passport
- Windows 10/11
- Windows Server (physical and virtual) - VMware
- Apple iOS / iPadOS & MDM
- Experience of Active Directory / SharePoint / M365 & Teams
- Experience of conferencing solutions such as Cisco Webex / MS Teams
- Support and troubleshooting of laptop/desktop issues and peripheral devices (inc. printers)
- Ability to prioritise support work and provide clear reports to senior colleagues
- Ability to work autonomously and occasionally out of normal hours
- Ability to manage your time effectively and able to work remotely if required
If the above role sounds perfect for you, please click apply. If you want more information on this position, please contact GMP Recruitment directly.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.