Contract Type:
Permanent
Hours of work:
39 hours per week over 4 days, between the hours of 6.00am and 6.30pm, and includes around 1 full weekend in 6 (6.00am to 4.30pm)
Location:
Office based – James Hall & Co, Bowland View, Preston, PR2 5QT
Salary:
Competitive
Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to around 500 SPAR stores.
We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise and family every single day.
About the Role
We have an exciting opportunity to become part of our in-house team of Customer Support & IT Advisors here at James Hall & Co. As a key member of our Customer Support Hub, you'll handle a blend of customer service and IT-related queries. You'll ensure smooth operations by resolving customer issues, troubleshooting technical problems, and maintaining high service standards for our network of around 500 SPAR stores.
Your responsibilities will include
- Providing first-line support for customer queries: Addressing a range of issues from general service enquiries to IT support, including till problems, software issues, and network outages.
- Collaborating with IT specialists: Liaising with the wider IT department for complex technical issues and following escalation processes to ensure timely resolution.
- Communicating effectively: Engaging with customers and internal teams through email, Microsoft Teams, telephone, and face-to-face interactions.
- Managing and documenting incidents: Accurately recording and overseeing incidents while coordinating with internal and third-party teams for swift resolution.
- Contributing to excellent customer service: Upholding our company's reputation through your commitment to quality service and technical proficiency.
A few things about you...
We're seeking individuals with a passion for both customer service and IT support. While prior experience in a contact centre or IT support environment is preferred, we particularly value the following attributes:
- Customer Service Excellence: A proven track record in delivering high-quality customer service, with the ability to manage customer expectations and resolve issues effectively.
- IT Support Experience: Strong understanding of troubleshooting hardware, software, and network issues.
- Excellent communication skills: Both verbal and written, with the ability to explain technical issues clearly and effectively.
- Problem-solving abilities: A proactive approach to addressing customer issues and a keen eye for detail.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and work effectively under pressure.
Why us?
James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years!
To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.
Here are some of the benefits that you can take advantage of as an employee of James Hall & Co. Ltd.
Company Doctor
– We care about the health and wellbeing of our people. That is why you will have access to our company doctor with the ability to book appointments directly.
Free On-site Parking
- You don't have to worry about paying for parking or getting from your car to the office as our site boasts a secure car park with over 1000 spaces.
Holidays
– Everyone needs a break so as an employee of James Hall & Co. Ltd. you will receive our enhanced holiday package. Holiday entitlement increases with continuous service every two years
Learning & Development
– We want all of our colleagues to reach their full potential. Our in-house learning and development team provides access to fully funded, accredited training, industry-recognised qualifications, and IT certifications.
Grocery Aid
– We understand the importance of mental health. We work with the national charity Grocery Aid to provide all colleagues a 24/7 helpline service that is free, independent and confidential. Grocery Aid also offer a wide range of other fantastic services to support you when you need it.
We also offer staff discount, cycle to work scheme and our famous Christmas Hamper!
Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.
REF-216 174