Contract Support Administrator
Location: Lillie Square, London, SW6 1DZ
Salary: £28,000 - £32,000 per annum
Hours: Monday – Friday,8.00am – 5.00pm
The Role
The company are seeking a highly organised and professional Contract Support Administration to join their client's team.
As the first point of contact for the company, you will play a crucial role in their clients support administration industry.
The client is a family-owned construction and property maintenance business proudly serving the heart of Central London for over 17 years.
Principle Responsibilities:
- Ensure effective running of the assigned jobs.
- Deliver a systematic and logical sequence of works.
- Ensure labour is utilised efficiently to ensure minimal downtime or delays in service delivery.
- Deliver a "1st time fix" service, ensuring stock is available to expedite repairs.
- Ensure works progress steadily, escalating any issues or suspected delays in a timely manner.
- Ensure job statuses are kept up to date on PMS.
- Ensure jobs are completed efficiently, and reports are submitted in a timely manner.
- Liaise with relevant team members/departments/contractors on outstanding works.
- Liaise with customers and tenants to ensure expectations are managed and met.
- Ownership of customer complaints, working towards satisfactory conclusion.
Personal Responsibilities:
- To always present a professional image, both in the office and to clients, and be a ‘role model' for all visiting staff and contractors.
- Be willing to work more than normal working hours (8am-5pm) when the balance of the company's work or allocated responsibilities requires this. The client do not expect excessive working hours, rather they require flexibility when there is a clear benefit to the company.
- To understand the consequences to the company for your actions, and to actively share responsibility with others for the success of the contract.
- Desire to undertake additional learning to the benefit of the contract.
- Willing to develop with the role, in-line with contract requirements.
Skills and Qualifications
- Time-tested organisational and administration skills
- Experience of maintenance and frontline Helpdesk operations
- Strong time management skills
- A "cool under pressure" attitude
- Able to handle stressful and emergency situations
- Able to see the bigger picture and opportunities for growth of the contract
- Willing to go above and beyond to ensure customers' expectations are exceeded
- Show professionalism due to being client-facing
- Excellent communication skills
- CAFM systems experience
- Computer literacy
- Strong Microsoft office skills
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.