Summary
We've got a unique opportunity to lead the retail operation at both Batemans and Bodiam Castle
As our Retail Manager for both properties, you'll play an important part in helping people enjoy their day. You'll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we'll give you the chance to be creative and give you the support and tools you need to build your career.
Interviews will be held on the 3rd of July.
What it's like to work here
Reporting to the Area Manager, you'll be leading a small team of Retail Team Leaders, Retail Assistants and Retail Volunteers at both properties. You'll be part of the leadership team at Batemans/Bodiam and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.
This role includes duty management on a rota basis and is a dual site role.
To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.
What you'll be doing
Your focus every day will be on your customers: going out of your way to make sure they're having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to them also inspiring them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history.
You'll set stretching targets for the team and work together to achieve these through the highest standards of customer service and presentation of retail products.
You'll also ensure that our locally sourced and property theme products are relevant and available for visitors, as well as looking for new products.
There is the opportunity to work with the events team, to link retail products to exhibitions, as well as hosting experiential retail events.
Please also read the full role profile, attached to the end of this advert.
Who we're looking for We'd love to hear from you, if you're:
- an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
- skilled in coaching, developing and leading teams
- experienced in managing rotas and recruiting staff
- adept at getting maximum sales out of a retail outlet
- A driver with a full UK driving licence
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.