- Temporary 3-month contract
- Hours: Full time, Monday to Friday to include some weekend and evenings shifts on rota.
Our client, a leader in outdoor leisure sector with a great reputation and a very active online following is looking for a motivated and friendly person, with a get-up-and-go attitude to join their busy customer support team. This job is office-based at their HQ in Chandler's Ford, Southampton.
Full training on the product and their systems will be provided.
Key Responsibilities:
- Customer satisfaction and endorsement are key. The Customer Service team ensure that customers receive appropriate and timely responses, while following our structured support processes and keeping on brand.
- You will be the first point of contact for customers delivering a great customer service experience. Take ownership of each situation, ask the relevant questions and come to a resolution that leaves the customer pleased with the service they have received.
- Dealing with the pre-sales of the product, advising and influencing the sale.
- You will interact with customers and service providers across various channels - including phone, email, messaging systems.
- You will support with the resolution of complaints and issues politely and swiftly ensuring the customer is fully aware of the steps to be taken and time scales. Ensure that the escalation process to the Team Leader is logged and followed where necessary.
- You will also carry out ad hoc administrative duties as required. They are a small team who all support each other wherever possible.
Requirements:
- Contact Centre /Call centre Customer Service Experience: Ideally 6+ months.
- Experience within a sales role, influencing and promoting purchase where possible.
- Excellent written and oral English skills.
- Good typing speed, and experience using basic software e.g. email, Microsoft Word, Microsoft Excel
- Experience of providing excellent Customer Service and complaint resolution via digital channels, such email, chat and phone.
- Experience with CRM and ticketing systems.
Please apply today for immediate consideration.