Regional Manager, based 'Central' region (field based role). Salary c £55 k p.a. + bonus & many more benefits. Join our award-winning business on our journey of growth and continued success, to lead and inspire the Central Region and it's wider stakeholders, to deliver continuous and sustained, innovative, commercially viable business growth and KPI performance, putting customers and their pets at the heart of what we do.
The BenefitsIn return for your skills and experience as a Regional Manager in our multi-site retail operation, we offer you the following:
- Competitive salary of c £55k p.a. (depending on experience) + Car or Car allowance
- Company bonus scheme of 20% of salary based on achieving objectives
- Generous 20% colleague discount on products and additional services (e.g. dog grooming, community pet clinic)
- Employee Reward Scheme (discounts and cash back on hundreds of retailers and service providers)
- Employee Assistance Programme (discounts and cash back on various medical & mental health services)
- Critical Illness & Life Assurance schemes
- Private Medical Insurance
- Company pension scheme provided by Legal & General
- 25 days annual leave plus bank holidays and your birthday off!
The Role - Regional Manager (Multi-site Retail)
This role is field based and reports to our Retail Director. It sits within our Regional Management team, who each look after a geographical area within the UK. Our Regional Managers are responsible for a store network (c 20 stores). Leading and inspiring, coaching and mentoring our Store Managers and Regional Support Managers to grow and develop their own teams to be the leaders of the future. Empowering them with skills in people management, financial management, customer service excellence, animal care best practice, brand and operational standards as well as legal compliance and managing KPI performance.
The Central region in Jollyes spans from Northamptonshire (M1 corridor) across to East Anglia and over to the West Midlands. Due to the geographical spread it is essential that the successful applicant lives within the patch to be able to readily access the stores within their region.
A full job description is available on request, but to summarise your key responsibilities:
- Managing performance against KPI's - customer / people / financial measures
- Regular store visits to each store to review performance and standards whilst engaging the teams
- Communicating key company objectives and messages to ensure the team have understood and are engaged with the mission and how they can affect and contribute to the store's success.
- Regular reviews and feedback with your management teams, fostering a culture of high performance, recognizing excellence and managing any under-performance consistently.
- Work collaboratively with support functions and services to identify opportunities and drive performance across Jolly Groomers and Community Pet Clinics as well as the store network.
- Analyse and interpret data from Tableau reports on the region's performance and translate into actionable insights, and plans for improving the region's commercial performance.
- Ensure succession plans are in place for colleagues to see career progression opportunities and you have effective recruitment plans where you see potential gaps, or plans for new store openings.
- Create a positive working environment that results in happy and knowledgeable teams with stable retention and reduced labour turnover
- Manage health and safety, security and incident management processes effectively with full colleague awareness and compliance
The Skills - Regional Manager (multi-site Retail operations)
To be successful in this role, you'll need the following skills, experience and qualities:
- A proven track record in a similar multi-site, Regional or Area operational management role within a retail business.
- Resilient leader who strives for results and has a good understanding of customer service culture
- Strong numerical and analytical skills with the ability to translate data into insights and actions
- Excellent influencing skills with the ability to communicate effectively at all levels
- Able to identify team strengths and make the most of them through effective coaching
- Commercial awareness of Retail including P&L management and building high performing teams
- Confident presentation skills, able to hold the room's attention delivering your key messages
- Share our values of being: Wise, Focused, Genuine, Eager, Together
About Jollyes - The Pet People
Since initially making paw prints in 1971, Jollyes has become one of the largest pet superstore chains across the United Kingdom & Northern Ireland. From a community-led in-store experience to an ever-flourishing online presence, there's over 50 years of experience and over 100 stores between our paws.
It's not just products we offer; our customers enjoy affordable grooming thanks to The Jolly Groomer and veterinary services at our Community Pet Clinics.
Our recent recognition at the Pet Industry Federation (PIF) Awards is a real testament to our dedication to pet parents, and we're very proud of being named 'Pet Retail Chain of the Year 2023' and also delighted to win the Retail Week award for Best Retailer (under £250m t/o) in 2024. We're proud of our 4.8 star rating on Trust Pilot which reflects our colleagues' passion to give our pets and their parents fantastic service. We're equally proud of our 4* rating on Glass Door, the employer review site which reflects our colleagues' opinions that we're a good place to work! We've also been listed in the 'Sunday Times Great Places to Work' which we're thrilled about!
To Apply
If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!
Respectfully - no agencies please