We are thrilled to partner with a well-established and independent financial services business seeking Customer Service Advisors to join their award-winning contact centre operation in Newcastle.
**What's in it for you?
In addition to a competitive basic salary of £23,000, working between 9 am-7 pm Monday-Friday and 9 am-1 pm Saturdays (37-hour week), you will receive the following benefits:
- Free on-site car parking
- 25 days of holiday plus bank holidays, increasing to 28 after 5 years
- Day off for your birthday
- Free breakfast on-site for all staff
- Free daily fruit delivery for all staff
- Salary sacrifice season ticket for the Metro
- Death in Service scheme - 3 x salary
- Free flu jabs for anyone who wishes to have them
- Employee Assistance programme
- Discount platform
- Cycle to work scheme
**Unique About this Customer Service Advisor Opportunity
Our client uniquely values transferable customer service skills from various industries such as retail, hospitality, leisure, and contact centres. They are fully committed to your professional development, offering a foundation-level professional accreditation programme that begins even before your first day. This comprehensive preparation ensures you understand the role fully, feel confident, and are excited to start. Upon completion, you will receive foundation-level accreditation and a certificate to enhance your professional portfolio, setting you up for success from day one.
**Key Responsibilities of a Customer Service Advisor
- Effectively manage inbound and outbound calls and emails from clients and prospective clients.
- Address technical queries, arrange new policies, and manage mid-term adjustments.
- Ensure compliance with regulatory requirements and internal processes.
- Identify opportunities to cross-sell and up-sell products as needs arise.
- Operate within a regulated financial services environment.
- Maintain the highest standards of integrity and strict adherence to operating and regulatory procedures.
**Ideal Candidate
The ideal candidate is customer-centric, dedicated to doing the right thing for customers, and committed to delivering exceptional service while upholding the highest ethical standards within a regulated financial services environment.
This is an outstanding opportunity for individuals passionate about customer service. Join the award-winning Newcastle team and make a significant impact in a role that values integrity, customer satisfaction, and professional growth. Apply now to become part of a dynamic and supportive environment, and a member of our team will be in touch!
How to Apply
If you are interested in this opportunity to join a multi-award-winning team as a Customer Service Advisor, then 'apply now' and a member of our recruitment team will be in touch!
Diversity, Equity & Inclusion
Our client is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. They welcome applications from all qualified individuals regardless of background, including race, ethnicity, gender, age, disability, sexual orientation, and religious beliefs.
The workplace is accessible for people with disabilities, and accommodations can be made for the application process or job duties to ensure everyone has the opportunity to succeed.