Role: IT Field Delivery Engineer
Location: St Albans area / Luton
Salary: DOE
Role Purpose:
Attend customer sites to support IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a diverse range of customers.
Skills and Experience:
Good customer service skills
Knowledge and experience of PC, laptop, printer, and associated peripherals operation
AV experience
UK Driving Licence
Security clearance, or willingness to apply
Key Responsibilities:
Achieve the KPI target of 5 visits/fixes per day.
Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
Provide customer builds and configuration to the desk.
Utilise PDA to check and update allocated calls in a timely manner to meet the required commit time and reflect actual work done in real time.