Digital Trainer
Remote Working
4 week contract
Inside of IR35
£380 - £390 per day
My client is looking for a Digital Trainer who has extensive experience delivering training via MS Teams. The programme aims to deliver competent, confident, compliant training for induction of new starters in business systems and processes. It also includes policy, procedure, entry level soft skills and Capita work practises.
We are training new recruits in one of seven different Customer Service Representative roles, some more complex than others. The training will be 8 - 15 days for each role and the trainer will need to commit to the delivery of the whole induction process for each cohort they are working with.
The right person will need to be able to deliver training via TEAMS and manage the delegates successful undertaking of online learning modules, supporting any queries/concerns or learners who are struggling. A large proportion of the training content is systems and process training, so the ability to quickly get to grips with new software is vital. Facilitation skills are key as the trainer will have to manage a large group (circa 30) of new starters through their induction training.
Key Skills & Experience
Digital Trainer
Experience delivering training via MS Teams
Experience training both Internally and Externally.
Experience of working within a customer service or public sector services environment.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.