Leisure Travel Customer Service Administrator
Are you a Leisure Travel Customer Service & Admin Specialist who has a proven track record in helping clients and delivering outstanding travel experiences?
If so I have a great opportunity for you to be the go-to person for a fantastic Stevenage based Travel business for all post-booking inquiries, and managing everything from payments to schedule adjustments with precision and care. This role is perfect for someone who thrives in a dynamic environment and enjoys providing top-notch service.
You must have experience of working within a similar role within the Travel Sector in order to apply for this great Hybrid job opportunity.
Key Responsibilities:
- Customer Service Excellence: Be the friendly first point of contact for all post-booking inquiries and issues.
- Booking Management: Accurately handle booking entries and amendments.
- Change Management: Manage booking modifications and cancellations smoothly.
- Payment Processing: Ensure secure and accurate processing of customer payments.
- Schedule Coordination: Proactively manage and communicate schedule changes.
- Ticketing and Documentation: Issue and manage travel documents promptly and accurately.
- GDS Proficiency: Use Global Distribution System to manage bookings efficiently.
- Administrative Support: Keep our operations running smoothly with a variety of admin tasks.
Experience and Skills:
- Experience: Previous experience in customer service, sales, or admin within the travel industry is essential.
- Technical Skills: Proficiency with computer systems; GDS experience is a plus.
- Soft Skills: Excellent communication, attention to detail, enthusiastic, customer-oriented, and well-organised.
Benefits:
- Remote Flexibility: Work from home for 3 days and in the Stevenage office 2 days a week.
- Supportive Environment: Collaborate with friendly teams like DevOps, Service Desk, and more.
- Growth Opportunities: Enhance your skills with ongoing training and development.
- Inclusive Culture: Be part of a diverse and inclusive workplace that values your contributions.
- Wellbeing: 6 free wellbeing days a year onto of your normal annual leave.
This is a Moinday to Friday role working from 9:00 to 5:30 based in Stevenage.So, are you ready to join a team that values your skills and offers a supportive, flexible work environment? Apply today!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.