Salary and grade:
£30,797 per year, Grade 4
Duration of role:
Fixed term contract for 12 months
Hours per week
: 37
Location
: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work.
Closing date:
16 August 2024 (midnight)
Interviews
: to take place on 22 August 2024
About the role and what we're looking for:
The aim of the Housing Needs Team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.
The Housing Allocations team play a key role in preventing and relieving homelessness.
We are now recruiting for a Lettings Assistant who will play a key role in meeting these aims by providing an efficient and effective housing service.
Main duties and responsibilities:
- to maintain accurate computer records for all housing applicants and offers of accommodation.
- to offer advice and assistance on matters relating to the councils housing register and choice-based lettings scheme.
- to nominate successful applicants to Registered Providers in accordance with the councils' housing allocations policy and homechoice agreement. This will include home visits.
- assist households who are at risk of homelessness or in temporary accommodation by fast-tracking housing register assessments and supporting nominations to Registered Providers
- accelerate the through-flow from Registered Provider temporary accommodation to long-term accommodation
- a responsibility for liaising with the police over public safety issues concerning re-housing dangerous offenders and sex offenders.
- to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for nominated applicants.
- to produce statistics and reports for temporary accommodation and choice based lettings. to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for our customers in temporary accommodation.
- assist in the implementation of new policies, procedures and legislation.
- to attend and participate in meetings and training events as required.
- any other duties relevant to the position and appropriate to the grading of the post.
- The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post.
About you
Your essential skills, knowledge and experience:
- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- experience of dealing with vulnerable, and in some cases distressed people
- experience of face to face contact with customers
- ability to use IT systems, such as email, word and excel...
- good oral and written communication skills
- good interpersonal skills
- understanding of confidentiality
- experience of working well in a team
Your essential qualifications:
- 5 GCSE's at grades A – C, including English and Mathematics, or an equivalent level of qualification
- full driving licence and use of a car insured for business use
If you have the following experience or qualifications – it's a bonus:
- familiarity with the district
- experience of working in local government
- experience of working in social housing
Work related requirements:
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
About us
Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.
Our vision
We are seen as being customer-focused, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.
Our values
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success
The benefits we offer:
- A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.
- Flexible working and annualised hours – a flexible approach to work that our employees love!
- Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.
- A generous career average pension scheme which includes life insurance of three times your salary
- The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!
- Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)
- We give you two days per year to volunteer within the local community.
- A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.
We look forward to hearing from you.
You may have experience in the following: Property Lettings Assistant, Lettings Coordinator, Leasing Assistant, Rental Assistant, Tenancy Coordinator, Lettings Administrator, Housing Officer, Property Management Assistant, etc.
REF-215 676