International Tech company for the construction industry based in London is looking for a Technical Support Specialist. You will be working in a small team and will assist mainly installers and distributors, but also housing associations and property managers at times. This role requires electrical/electronic knowledge more than IT experience. The Techinical Support Specialist will receive a full training.
Please note that this is NOT an IT Support role, and candidates who only worked in IT will be rejected.
This a Monday to Friday role based in London with no late shift.
ROLE of the Technical Support Specialist:
- Assisting professional clients in installing products and troubleshooting technical issues and breakdowns
- Setting up, configuring products on management software
- Assisting housing professionals and residents on how to use the products
- Manage the customer relationship and log-in interactions with customers
- Maintain a strong relationship with the client
- Deliver in-house trainings to the Sales team and to clients when needed (housing associations, property managers, installers, distributors)
PROFILE:
- Technical knowledge of electronical, electrical devices, telecom
- Previous experience as a Technical Support, Desktop Support or Helpdesk technician Including any experience working in mobile phone repairs or electronics industry.
- Ability to diagnose and troubleshoot basic technical issues
- Strong customer service skills
SALARY:
C£33k/pa negotiable according to skills and experience
25 days holidays, private health insurance, 5 % employer pension contribution, travel allowance and 2 days WFH