Do you want to work with a public council?
Are you committed and reliable towards work?
If so then please read on, we need you!
We are currently looking for aAdministrative Officer / Business Support Officer who can work closely with the Conwy County Borough Council .
Role: Administrative Officer / Business Support Officer
Location: Colwyn Bay
Pay Rate: £11.98 per hour
Shift Pattern: Full time, 37.50 hours per week
The Purpose of this Role:-
You will provide support to our customers by phone, email and also via video appointments.
To maintain a high level of customer care. To understand, support and advise a wide range of Customers who contact the Environment, Roads and Facilities Department through all channels of communication
Your responsibilities are to:-
Assist in providing an effective Customer Support Service for the department
To provide accurate, meaningful and consistent advice and information to customers
Deliver a knowledgeable and professional service to all customers from the first point of contact.
Respond to customers empathetically and sensitively identifying those with complex needs and referring / signposting to partner services as appropriate.
To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support in order to gain the respect and confidence of the customer
To be professional at all times by projecting a good departmental image ensuring all queries are answered to the customer's satisfaction
To assist with the administration of a number of services such as concessionary travel passes and civic amenity van permits
To log and receive payments by Credit/Debit Card, for service provided by the department via the recommended system
Provide customers with a comprehensive responses to a wide range of enquiries in relation to all services provided by the department.
To resolve customer queries within specified time-scales to the satisfaction of the customer.
To progress outstanding queries and calls to ensure a satisfactory resolution, to highlight difficult queries or potential issues to the Supervisor or Group Manager as soon as they arise and escalate to the Supervisor or Group Manager unresolved queries.
To be flexible in a fast moving and changing environment and actively share new knowledge, to help others provide an enhanced service
To liaise and work with other team members to ensure the Office is covered at all times.
To actively work with the team members on a daily basis to reach team goals and to provide support to other team members when necessary.
If you are interested in this position please apply now!!!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.