Job description
The Role:
We are looking for a well-organised, personable, and energetic Office Administrator to join our busy and professional team. This is a great opportunity for someone who thrives in a fast-paced environment, can manage multiple tasks efficiently, and takes pride in delivering excellent customer service. You must be able to manage your time effectively, meet tight deadlines, and work both independently and as part of an encouraging team.
About Us:
McLains Estate Agents is an independent agency based in Luton, offering expert services in residential and commercial sales, lettings, and property management. Known for our strong local presence and client-first approach, we're committed to professionalism, integrity, and quality service.
Key Responsibilities:
- Front-desk duties: greeting clients, handling calls, and managing inboxes
- Scheduling viewings, valuations, and property inspections
- Preparing and updating property listings, brochures, and marketing materials
- Supporting the sales and lettings team with daily administrative tasks
- Liaising with clients, tenants, landlords, and contractors
- Filing, scanning, and maintaining accurate digital records
- Ensuring the office is well stocked, clean, and organised
Key Skills & Requirements:
- Proven experience in an administrative role (Estate Agency experience preferred)
- Excellent organisational skills and attention to detail
- Strong communication and social skills
- Professional, well-presented, and confident telephone manner
- Able to take initiative, multi-task, and prioritise under pressure
- Computer literate, with solid knowledge of Microsoft Office (Word, Excel, Outlook)
- Knowledge of the Luton area is a plus
- A proactive and professional approach to estate agency
Benefits:
- 5-day working week (Monday to Friday)
- Career progression opportunities
- Training and development
- Friendly and encouraging office environment
- Competitive salary based on experience
If you are passionate about providing exceptional administrative support and thrive in an organised environment, we encourage you to apply for this exciting opportunity as an Office Administrator.