**Customer Experience Executive
- Location: Milton Keynes
- Job Type: Full-time
- Salary: £25,000 - £30,000pa
We are seeking a Customer Experience Executive to ensure a seamless, 5-star implementation of our media-rich learning solutions. This role is pivotal in supporting new customers to integrate their technology into their IT infrastructure, training plans, and management objectives. The ideal candidate will have a strong understanding of regional regulatory requirements within the care sector and be adept at presenting our solutions as valuable tools for our customers.
Day to Day of the Role:
- Assist with the implementation of their technology-based learning solutions, ensuring best practice approaches are followed.
- Provide a seamless service from point of sale to full integration of our learning solutions.
- Assist with meetings with new customers, introducing key stakeholders as per implementation guidelines.
- Assist customers in integrating our learning tools into their induction process, training objectives, and management goals.
- Update support plans with relevant information gathered during the implementation.
- Identify opportunities for additional services and new customer referrals.
- Keep accurate records of customer information and communication in the CRM software.
Required Skills & Qualifications:
- Demonstrated customer support experience.
- Experience within the social and/or healthcare sector desirable
- Excellent customer service skills, with a high level of initiative and drive.
- Excellent written, presentation, and communication skills.
- Ability to motivate others, including new and existing customers.
Benefits:
- Benefits package (details to be provided by the employer).
- Opportunity to work in a dynamic and supportive environment.
- Chance to make a significant impact on customer success and satisfaction.
To apply for the Customer Experience executive position, please submit your CV online now or call Kristine at Reed Milton Keynes office for more information.