Adecco are supporting a London Borough Council team in a service role as a Housing Advisor
Location: East London, near Canary Wharf
Contract Details: Temporary, 3 months with potential to extend
Salary: £23.48 - £30.81 per hour
Hours: 35 per week (Monday to Friday)
About the team:
Our client is a reputable Borough with strong links with community, upholding resident safety, dedicated to providing comprehensive advice and guidance to tenants, leaseholders, and residents in the private sector. They are focused on preventing homelessness, resolving landlord disputes, and ensuring excellent customer service.
Benefits & Perks:
- Competitive hourly rate
- Temporary position with the opportunity to make a meaningful impact and a potential to be offered a permenant role
- Work with a diverse and dedicated team
Responsibilities:
To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
As a Housing Advisor, you will:
- To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
- Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.
- To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness
- To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
- To provide the above through a detailed knowledge of housing legislation and case law including landlord obligations and a good knowledge of welfare benefits and rights
Essential (Knowledge, skills, qualifications, experience):
- Detailed understanding of the law relating to assured shorthold tenancies, assured tenancies, rent act tenancies, sub-tenancies, and licences.
- Familiarity with the Homelessness Reduction Act 2017 and duties owed to customers threatened with homelessness.
- Knowledge of relevant legislation, including Housing Acts, Landlord and Tenant Act, Universal Credit, and housing benefit rules.
- Experience in negotiations with both landlords and tenants to prevent homelessness and improve housing standards.
- Ability to tailor housing options to diverse communities and varying customer needs.
- Proven track record of working collaboratively with all housing sectors.
Desirable (Knowledge, skills, qualifications, experience):
- Understanding of Houses in Multiple Occupation, additional and selective licencing, and the Housing Health and Safety Rating System.
- Experience working with partner organisations and building collaborative networks.
How to Apply:
If you are passionate about preventing homelessness and providing high-quality housing advice, we would love to hear from you.
Don't miss out on this exciting opportunity to make a difference in the lives of residents facing housing challenges. Apply today!
Please note: Only shortlisted candidates will be contacted for further steps in the recruitment process. This position does not require driving.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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