Events Supervisor
CantelloTayler Recruitment are currently recruiting for an Events Supervisor to join our client based in Chertsey.
The Events Supervisor will be responsible for:
- Manage the smooth running of the In Room Dining and Events services following the company standards and procedures.
- Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
- Ensure that the department is well organised and the required administration is carried out accurately and timely.
- Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business.
- Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems.
- Attend weekly function meetings and daily hotel briefings
- Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
- Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L.
- Have a high level of presence within the department to lead by example through a 'handson' approach.
- Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
- Log any guest information accurately,
- Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.
- Provide knowledgeable food & drinks advice offering suggestions and recommendations
- Ensure that all billing and cashiering are conducted as per the required standards
- Aim to achieve Gallup and Engagement targets
- Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach.
- Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
- Work closely with the Events Operations Manager on any specific projects you have been given responsibility for.
The Events Supervisor will have:
- Hotel school diploma or equivalent
- 5 star hotel experience
- Previous similar experience
- Food and wine knowledge
- Commercial and Business awareness
- Excellent interpersonal skills
- Leadership skills
- Influencing skills
- Training skills
- Complaint handling/Problem solving skills
If this Events Supervisor role is of interest to you, please click apply or contact Charlotte Harding in our Egham office.