Our client is looking to recruit a Customer Support & Sales Administrator.
The purpose of the Customer Support & Sales Administrator is to provide administrative and system support to the internal sales team. This consists of a variety of tasks, e.g. responding to customer queries, dealer management, policy management and accurate reporting.
This role is being offered on a fixed term basis (6-month contract).
Main Job Missions
- Provide administrative support to the sales team
- Respond to customers and partners within SLAs via email and telephone
- Provide support for new and existing dealers
- Ensure policy information is up to date and correct
- Ad hoc support for other departments where required
Activities
- Deal with document requests from Account Managers, dealers and customers
- Ensure all details held are correct and change as applicable
- Conclude cancellations as applicable
- Ensure dealer accounts are up to date and correct
- Provide administrative support with regards to prospects
- Manage and be gatekeeper of several administrative systems
- Assist Account Managers with any administrative and system issues
- Update dealer areas as required
- Any other ad hoc tasks to support the team
Qualifications required for this job
Hard skills
- Excellent customer services skills
- Proficient in Microsoft Office applications
Soft skills
- Teamwork - being part of a team and working in a collaborative way with others
- Confident speaking to customers over the telephone
- Promote and support the company values
- Quick with systems with an eye for detail
- Ability to work under pressure
- Punctual
- Embrace a changing environment as our client looks to develop the team
Languages
- English
- French (not essential)
Benefits
- 25 days' holiday, increasing with service
- Extra day off for your birthday
- Opportunity to purchase additional holiday
- Company pension
- Life cover
- Critical illness cover
- Private medical insurance
- Enhanced maternity/paternity leave
- Free on-site parking