Overview
This is a permanent role working for a well established organisation in Tunbridge Wells. You will be joining a busy and well-respected IT department.
The predominant purpose of this role is to support the use of IT through maintenance of software, hardware, and related equipment, and to provide support to staff and users across a few sites to ensure administration and learning outcomes are maximised.
The ideal candidate will have a Level 3 Diploma (or equivalent) in IT and proven experience in an IT environment and working with relevant software and networks. You must be able to demonstrate you have strong communication skills, with the ability to communicate with stakeholders at all levels.
Hours of work are Monday to Friday 0830 to 1700.
Key Duties and Responsibilities
- Technical support - Provide first- and second-line support to end users, possess the ability to troubleshoot advanced technical issues and escalate when required, provide training and/or assistance to the Junior IT Technicians, as well as staff and students if required.
- Network management - Have knowledge of networking, including the configuration and deployment of firewalls/managed switching.
- Mobile devices - Possess excellent knowledge of mobile device management for multiple operating systems (Windows/MacOS/iOS).
- Asset register - Maintain the asset register across the entire IT estate, purchasing equipment in accordance with our procurement policies.
- Software support - Maintain the software installed on devices using remote deployment applications.
- Communication - Deploy and maintain the telephony and PA system.
- Cloud Services - Maintain the cloud services utilised by the school, ensuring access and accounts are provisioned correctly.
- Security - Maintain the hardware/software used to secure data, including enterprise malware products and firewalls.
- Safeguarding - Assist the DSL team with reports from our safeguarding/filtering software.
- Professional Development - Keep up to date with current legislation, research and developments, training, and educational technology.
Own car and driving licence desirable.
Benefits:
- Pension contribution
- Free flu vaccinations
- Employee Assistant Programme
- Free eye tests
- Paid moving day
- Use of facilities
- Access to free will-writing service (for 2023)
- Car parking on site