Job Opportunity: Business Improvement Officer
Position: Business Improvement Officer
Location: Plymouth
About the Role:
Our client is seeking a proactive and detail-oriented Business Improvement Officer to join their dynamic team. In this role, you will play a key part in supporting their Senior Business Improvement Officer and various Improvement Managers. You will manage and coordinate smaller projects, ensuring successful planning, delivery, monitoring, and closure, primarily within the People Directorate.
As a Business Improvement Officer, you will manage project work, understand interdependencies, and ensure the project team is equipped with the necessary resources to achieve their goals. You will also lead improvement activities, establish effective project governance, and ensure that risks and issues are effectively mitigated.
This position carries the responsibility of leading projects, allocating tasks, and ensuring accountability within the team to deliver projects on time, within budget, and to the required quality.
Key Responsibilities:
- Project Management: Oversee and manage medium/low risk projects across various sectors, ensuring they are delivered on time, within budget, and to the required quality, while effectively managing risks, issues, benefits, and dependencies.
- Project Analysis: Conduct standard project analysis functions, including requirements capture, data analysis, and business process design.
- Stakeholder Communication: Keep stakeholders fully informed and ensure effective communication throughout the project lifecycle.
- Project Documentation: Develop project documentation, report progress in line with governance arrangements, and use required systems and tools for effective project management.
- Resource Management: Monitor resources allocated to projects and escalate any gaps to ensure project success.
- Support and Guidance: Provide guidance and support to team members as required.
Essential Qualifications and Experience:
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Qualifications:
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Minimum of 3 GCSEs (Grade C/4 or above) in English and Maths, or equivalent.
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Experience:
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Understanding and planning to meet stakeholder requirements.
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Effectively delivering on customer needs.
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Planning, scheduling, and prioritising activities for self and others.
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Providing reports and updates to senior colleagues to support decision-making.
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Strong project management skills, including risk management, project planning, and stakeholder mapping.
Desirable Qualifications and Experience:
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Qualifications:
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Project Management Qualification (e.g., Prince2, Agile).
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Change Management Qualification.
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Experience:
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Managing change and developing project standards.
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Experience in a Health and Social Care environment.
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Knowledge of continuous improvement methodologies.
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Experience with process maps to identify improvement opportunities.
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Coaching and mentoring to enhance colleagues skills and knowledge.
Key Skills:
- Strong communication skills, both written and verbal.
- Report writing (e.g., project briefs, highlight reports, business cases).
- Excellent planning and organisational skills.
- Problem-solving capabilities.
- Proficiency in keyboarding for carrying out role-specific tasks.
- Ability to manage change and implement standard ways of working.
Corporate Standards:
- Adhere to Council policies on information management, security, and data protection.
- Act in accordance with relevant legislation, regulations, and Council procedures.
- Comply with the Council's Health and Safety policies.
- Uphold the Council's commitment to equality and diversity.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.