Job Title: BMS Support Technician
Location: Glasgow
Salary: £26,200 – £39,400 + performance-related bonus + excellent benefits package
Working Pattern: Permanent | Full Time | Flexible First options available
Role Overview:
As an BMS Support Technician, you will play a critical role in diagnosing and resolving technical issues remotely, focusing on Building Energy Management Systems (BEMS). Your responsibilities will involve providing top-notch customer service, guiding clients through troubleshooting processes, and maintaining precise records of all customer interactions. This position demands strong problem-solving abilities, excellent communication skills, and a genuine passion for technology.
You will thrive in a fast-paced, technical environment that offers continuous training and career advancement opportunities. If you're proactive, have excellent problem-solving skills, and excel in a remote working setting, we encourage you to apply.
Key Responsibilities:
- Technical Support: Respond to technical support queries via phone, email, or automated systems promptly and professionally.
- Issue Diagnosis: Troubleshoot and resolve technical issues related to BEMS hardware, software, and network systems.
- Client Guidance: Walk clients through troubleshooting steps, providing clear feedback on issues, actions taken, and outcomes achieved.
- Documentation: Accurately document all customer interactions, technical issues, and resolutions in the company's systems.
- Escalation: Escalate complex issues to appropriate teams, ensuring customer satisfaction remains high throughout the process.
What's in It for You?
- Holiday Entitlement: 34 days of holiday.
- Family Support: Enhanced maternity/paternity leave.
- Healthcare: Access to discounted healthcare options.
- Car Leasing: Salary sacrifice car leasing options.
- Additional Benefits: A variety of benefits aimed at supporting your family, finances, and overall wellbeing.
Preferred Qualifications and Experience:
- Education: HNC or equivalent experience in electrical or mechanical engineering (preferred, not essential).
- Industry Experience: Previous experience in building services within commercial buildings, with an understanding of building plant and equipment.
- Technical Knowledge: Understanding the operation and purpose of BEMS.
- Skills: Strong prioritization and organizational abilities, self-motivation, and the capacity to work independently.
- Communication: Excellent communication skills to maintain collaborative relationships with customers and external service providers.
If you're ready to contribute to a dynamic team and have a background that aligns with this role, I'd love to hear from you!