Our client employs a multilingual team of highly skilled and experienced professionals, dedicated to providing international medical assistance and repatriation services. To join their talented team as a Travel Support Advisor, they are searching for a highly motivated individual with excellent communication skills.
As well as Sending guarantee of payments (GOPs) to third parties & Validating cover with third party insurers, the successful candidate will be responsible for approaching each of their daily tasks with precision.
The ideal candidate will also be responsible for:
- Liaising with hospitals, medical centres, and third-party agents (cost containers).
- Arranging international repatriations, including taxis, flights, hotels, road ambulances, air ambulances, and assigning flight medics.
- Providing translation and linguistic services.
- Ensuring claims are validated in accordance with the terms and conditions of the relevant policy wording.
- Monitoring and maintain consistent and up-to-date workflows.
- Understanding and support claimants' needs to offer professional advice and empathetically resolve medical and travel insurance issues.
- Offering guidance and advice to less experienced International Case Managers.
- Handling other ad hoc requests from Team Leaders, Duty Operations Managers, Compliance Manager, Senior Management, and Directors.
The individual our client is searching for are searching for a results-orientated individual who can work productively under pressure - with fruitful knowledge of Software such as Outlook Microsoft Word, Excel. As you will be closely connected to clients, you should have a strong customer service focus with an advanced level of English.
The wonderful benefits of our company entail:
- 30 days of annual leave, including bank holidays
- Travel insurance
- Gym membership
- Cycle-to-work scheme
- Additional payments:
- £50 extra per night for night shifts
- £20 extra per shift for weekends and late evening shift
Job Title: Travel Support Advisor
Location: Brighton (Hybrid when working Night/Evening shifts)
Salary: £24,175 - £26,000
Full time
For more information about this Travel Support Advisor role, please contact Jamie at Clearline Recruitment.