Business Unit / Team: Chief Operating Office
Salary range: £22,000 - £25,600 per annum DOE + red-hot benefits
Get out of your comfort zone. Live a life more Virgin.
Our Team
As we continue our journey to become a fully digital bank, you will be communicating with customers through a number of channels such as telephony, webchat, and social media etc so being digitally minded is essential.
The role will give you your fair share of opportunities to learn about working in the bank and with our customers - every interaction and every customer is different, so you'll need to tailor your approach and adapt your communication style to each one. You'll need to be insatiably curious, finding solutions is a big part of the role and we need someone to be able to work hard and find the self-motivation to overcome challenges that come their way. You'll also need to be a quick learner as our aim to be a truly digitalised bank will soon become a reality.
What you'll be doing
As we continue our journey to become a fully digital bank, you will be communicating with customers through a number of channels such as telephony, webchat, and social media etc so being digitally minded is essential.
The role will give you your fair share of opportunities to learn about working in the bank and with our customers - every interaction and every customer is different, so you'll need to tailor your approach and adapt your communication style to each one. You'll need to be insatiably curious, finding solutions is a big part of the role and we need someone to be able to work hard and find the self-motivation to overcome challenges that come their way. You'll also need to be a quick learner as our aim to be a truly digitalised bank will soon become a reality.
We need you to have
- The ability to translate verbal conversations into live chat customer interactions - this needs speed, accuracy, and confidence to cut across multiple chats
- speed, accuracy, and confidence to cut across multiple chats
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Confidence and skills to engage and support all different types of customers with differing needs
- The ability to follow processes accurately
- Have an open-mind to various learning style - face to face, webinars, virtual and self-learning
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.