Fees Supervisor (Education)
Cobham
Hybrid role: work from home once a week
Hours: 8.30am - 4.30pm
Role purpose:
- Supervising two school fees assistants.
- Providing valuable support to the Accounts Payable and School Fees Manager
- Supervise the day-to-day administration of student accounts, ensuring excellent customer service and smooth and timely issuing of invoices and receipt of school fees
- Oversee daily banking
PRINCIPAL ACCOUNTABILITIES
- Supervise a team of two School Fees Assistants, completing their annual performance review
- Escalation point for internal and external parent queries to enable effective credit control, including contact via phone and email to chase outstanding debt in a helpful, supportive and proactive manner
- Supervise and process Accounts Receivable transactions in a timely manner to ensure ledgers are accurate and up to date
- Manage the student leavers and refund process in a timely manner
- Manage the relationships with corporate payers
- Support the Accounts Payable and School Fees Manager with biannual billing process
- Oversee the manual invoice process which takes place outside of the billing process
- Collect and reconcile credit card payments and record these and other payments on the database
- Supervise daily banking and associated multi-currency journals
- Monitoring and management of School Fee Plan relationship and payment schedule.
- Completion of in month checks and month end reconciliations
- Ensure that best practice is being followed and that Terms and Conditions are adhered to by the department
- Supervision of the Accounts Receivable inbox
- Build strong relationships with other departments within ACS.
- Undertake ad hoc duties and reporting as required
KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Excellent customer service and cultural awareness skills
- High accuracy and attention to detail
- Able to deal sensitively with difficult situations and with discretion
- Able to liaise and interact with Finance colleagues, non-Finance colleagues and external stakeholders in a professional and collaborative manner
- Good IT skills with knowledge of Microsoft office packages, including Microsoft Excel
- Prior experience of CRM systems preferred
- Good planning and organisational skills to deal appropriately with internal and external stakeholders and meet deadlines
- GCSE English and Mathematics
- Experience working within a Finance team
- Accounts receivable/credit control supervision experience essential