Urgently required!!
The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.
Key responsibilities as follows:
- Ensuring all required spare parts are ordered and expedited for upcoming FS requests.
- Placing large parts orders for Projects (MC & FA).
- Providing support to other DI businesses for procurement activities.
- Management and stock takes for PPE within DI.
- Maintenance and support for OneSRM.
- Providing administration Support for Coordination and FS.
- Maintaining a telephone pick up rate defined by the business and documented in a SLA.
- Supporting with Call logging all contract calls received etc.
- Ensuring the compliance with the relevant KPI targets.
- Escalate issues to the applicable Manager according to defined parameters.
- Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.
- Monitor customer satisfaction requirements.
- Prequalification Questionnaire support for the FS elements.
Key competencies:
Excellent interpersonal skills, in particular telephone skills, are essential.
Excellent communication skills with the ability to communicate with managers and customers.
Exceptional organisational skills with the ability to prioritise tasks.
An understanding, appreciation and experience of providing high level customer service.
An ability to be innovative and address problems with creative solutions.
The ability to work within a team or on own initiative in a high pressured environment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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