SF Recruitment are working with a business based in Droitwich who are looking for a Service Coordinator to join the team
Hours Of Work
- Monday - Thursday 8.30am - 5pm
- Friday 8.30am- 14.00pm
Principal Accountabilities
- Diary management of field service engineers and installation team
- Planning of field service activities for repair and maintenance
- Liaise with clients for field service activities, access and deliveries
- Arranging spares for despatch to field service engineers
- Provide service support to internal and external customers.
- Issue method statements / risk assessments for site activity.
Key Tasks
- Producing quotes for clients
- Processing incoming orders.
- Arrange purchase of spares for stock and client works
- Organise planning/programming of field service activities.
- Review engineers job sheets and organise remedial action and quotations.
- Issue of job reports to clients.
- Maintaining engineers van stock and calibration of test / Installation equipment.
- Invoicing for work carried out
- Ensuring data is current for reporting purposes
- Adherence to ISO 45001 and other National Standards
Qualifications/Skills/Knowledge/Attributes
- Excellent interpersonal skills essential
- Ability to work on own initiative but also be a key member of a team
- Proven time management capability
- Customer service experience
- Computer literate including Microsoft Office