Customer Service Advisor
Location: Wrotham
Salary: GBP25,000 - GBP26,000 per year
Hours: Monday - Friday, 8am - 5pm. You must work every 1 in 3 Saturdays from 9am - 4pm.
Job type: Full-time, permanent
Bridge Recruitment are helping one of our well-established clients recruit for an experienced Customer Service Advisor to join their ever-expanding team. You will be reporting to the Customer Service Supervisor and Head of Customer Service.
Responsibilities of the Customer Service Advisor:
- Give technical/service advice on the telephone to our customers.
- Organise and arrange Service Engineer/Agent call-outs as necessary and ensure all information is recorded on their systems.
- Check previous history on calls and ensure all paperwork is complete.
- Pursue Engineer/Service Agents where necessary to ensure the customer is contacted within specified times.
- Follow-up on problem customers through Engineer/Service Agents to ensure call-out has been completed and problem solved.
- Recognise and report extreme/genuine complaint cases and escalate to the Helpline Supervisor.
- Respond to customer letters/emails providing appropriate technical/service advice.
- Check engineer job reports on the computer.
Requirements of the Customer Service Advisor:
- Must have at least 3-5 years' experience within a similar role.
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Good organizational skills.
- Must be able to work as part of a team and own initiative.
If you feel like you meet the above criteria for the Customer Service Advisor role, then please apply now!