We are looking for a perm person based in Feltham
40 hours per week and paying up to 33k
Planner
Location: Feltham
About the Job
Reporting to the Service Manager as the Planner for voids you will undertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.
Key Responsibilities include:
- Utilise the IT systems that create new jobs, manage all workers' diaries and schedule appointments, and hold key workforce information
- Implement dynamic work scheduling, using the IT systems, both planning workforce activity in advance (making changes as required to facilitate 100% performance on the day) and during the working day. During the working day, ensure every worker has and can complete a full workload, reallocating work as required and integrating emergency jobs as reported.
- Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately avoiding needless appointment failures and unproductive time.
- Review the balance of work in the team and in individual trades to ensure that all the team has sufficient work to achieve maximum productivity and that no undo delays are developing in scheduling and appointing work.
- Provide a high standard of customer care in handling all communications and enquiries
- Arrange follow on work for multi-trade jobs ensuring the tenant is consulted about the appointment and the duration is clear.
About you
- Experience of managing and Scheduling works
- Ideally have experience of Scheduling Tools and systems
- Strong administrative skills including familiarity with common IT software to include Microsoft Office and SharePoint
- Previous experience of working in a Social Housing Repairs environment is desirable.
- Experience of working within a customer facing role, delivering a outstanding customer experience
please email me if your interested and I will get back to you