Customer Service Executive
This is a temporary role for 10 months
Location : Portsmouth- this is 100% office based
Salary £25000 per annum
Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm
A fantastic opportunity has become available for an experienced Customer service executive to join a team whereby you would manage various client enquiries, managing client accounts and relationships and no two enquiries will be the same
As a Customer Service Executive you will be responsible for
Supporting with a high volume of written / email enquiries as well as some telephone based needs
- Assist customers with various enquiries via email and on the telephone
- Managing business customer relationships
- Handle general customer communication from the initial point of contact through to completion
- Manage complaints where required
- Liaising with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete lots of administrative tasks
Experience required
- Previous telephone-based customer service experience ideally
- Strong communication skills and experience
- Ability to work under pressures
- Good administration skills and experience
- Ability to multitask and organise your workload
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook
To be considered please submit your Cv asap
INDI