The Role: Telecoms Support Engineer
Location: Bristol
Salary: £35K - £40K DOE
Frustrated with your current role and working environment? Do you want to work for a business that will invest in your professional development and growth? Would you benefit from a supportive and inclusive work environment?
Yes? Great, get in touch with us today! Dynamic Minds just might have the perfect role for you!
We are delighted to partner with one of the leading telecommunication businesses across the Southwest who are celebrated for their extraordinary customer satisfaction ratings. Our client is a well-established business with exceptional expertise in Hosted VoIP Phone Systems, Business Mobile, Business Broadband, MDM Solutions, etc. As result of continuous growth and expansion, the business has an opportunity for an experienced Telecoms Support Engineer to join them on a full-time permanent basis. As an integral member of the support team, you will be highly motivated to resolve customer queries instantly through a proactive and conscientious approach. On offer is a very competitive salary and:
Benefits:
- Hybrid working
- Inclusive and supportive work environment
- Ongoing training and support
- Career progression opportunities
- Free parking
- Day off on your birthday
- Company socials
Your Responsibilities:
- Provide exceptional technical customer support across a wide range of business telecoms, business internet, mobile products, etc.
- Be the first point of contact for customer queries, diagnosing and troubleshooting technical issues.
- Assist customers in configuring equipment.
- Enhance the customer experience by focusing on 1st time resolutions not average talk times.
- Collaborate with other members of the technical team to design and deliver bespoke solutions to customer specifications.
- Assisting with system updates and upgrades with minimal impact on the production environment when required.
- Ensure all queries are captured accurately and documentation is kept up to date.
Your Skills & Experience:
- Previous experience in a similar role or as a Telecoms Support Engineer.
- Familiar with ticketing platform such as Zendesk.
- Customer centric approach with 2 years' experience in a customer service environment.
- Proactive nature with a can-do attitude.
- Successful stakeholder management ability.
- Strong commercial awareness to identify new business opportunities.
- Versatile and adaptable support engineer with the ability to prioritise and manage your workload.
To be considered for this role please attach a copy of your up-to-date CV with your application.