??Great Opportunity??
My client is looking for an experienced and ambitious 2nd Line Support Engineer to join my clients IT team. As a 2nd Line Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients.
Skills required-
- Windows Desktop (7,8.1,10,11)
- Experience of software and hardware troubleshooting
- Good understanding of PC hardware set-up and configuration
- Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc...
- Advanced Windows 10 Desktop Administration
- Application and OS deployment
- Windows Server (2012 R2, 2016, 2019, Hyper V)
- Install, configure and troubleshoot issues
Day to day role-
- Exceed our SLAs and ensure our call back guarantee is maintained
- Manage onboardings of clients and their teams
- Take ownership of technical escalation
- Follow established escalation process for critical or high priority issues as identified onsite
- Contribute to and improve internal knowledgebase, assets
- Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution
If this sounds like a great fit for you, please apply now !!
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.