Stoke on Trent– Customer service Advisor
Steel House, ST1 5SZ
37 hours a week
£11.50 per hour
What you will be doing?
- To be responsible for answering specific and general enquiries and giving advice to members
of the public, other departments and outside agencies who contact the company on a basis of
resolution at the first point of contact where appropriate or the detailed transfer of unresolved
enquiries.
- Responsible for taking payments via all channels, including responsibility for daily balancing,
making repayment arrangements, handling cash/cheque payments where appropriate, in
compliance with all audit requirements
- To operate all relevant computer and support systems (e.g. Customer Relationship
Management system, Advanced Telephony Technology and alarms) in order to support and
process the customer enquiry.
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To operate all relevant equipment in order to support and process the customer enquiry.
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To operate all relevant manual systems/processes in order to support and process the
customer enquiry.
- To support face to face and electronic channel enquiries i.e. Internet, text messaging where
appropriate.
- To collate information, provide statistical data and extracted reports on all services provided
from both computer and manual sources.
- To actively contribute and seek to continuously improve the service by ensuring that all
computer data, administrative systems, procedure manuals are maintained and kept fully up
to date.
Too find out more information please contact Jude at
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.