Summary
We've got an opportunity for a Welocome & Service Asssitant to join our team. Working within a bustling atmosphere as part of passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service.
Contract: Fixed term until 28 February 2025.This fixed term role is to help support the property with its uplift in membership budget.
Hours/working pattern: This is a part time role, you'll be working 18.75 hours per week. Shifts are a mix of 2 x 7 hour shifts and 2 x 4 hour shifts in the summer and 3 x 6.25 hour shifts in the winter. Please note that this role requires working weekends, bank holidays and school holidays. Indoor and outdoor work involved.
Travel: Please consider how you're going to travel to Polesden Lacey, as we're not on a bus or train route.
Interviews: 15 August 2024
For this role, you'll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and provide you with more information about the role
What it's like to work here
Reporting to the Welcome Manager, you'll be part of a team of 8 other members of staff and a large number of volunteers, working at Polesden Lacey.
Polesden Lacey welcomes over 350,000 visitors a year, a normal busy day could be between 2,500-3,000 visitors, so if you are looking for non-stop action and multi-tasking then visitor welcome is the place for you.
Some of our large events throughout the year include Easter, Summer theatre and Lazy Jazz, Outdoor Cinema, and Christmas. However we are also a popular local property and welcome many regular visitors who come for coffee and a walk whatever the weather.
Click here to learn more about this location.
What you'll be doing
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the day.
You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.
You'll achieve high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.