Do you enjoy delivering great service?
Are you able to lead a team and form great working relationships?
Do you have excellent organisational skills and a passion for making improvements?
Job title: Senior Receptionist
Role: Permanant
Hours: Monday- Friday 9-5 office based
Salary: £30,191 to £33,576 Per Annum
Location: Kings Cross
Role Overview: The Senior Receptionist will have day-to-day responsibility for the reception services across both buildings. This includes ensuring reception desks are always covered during core hours and delivering efficient, consistent service.
Key Responsibilities:
- Oversee reception services across both sites.
- Ensure reception desks are staffed during core hours.
- Deliver efficient and consistent service.
- Build and maintain strong working relationships with clients and staff.
- Implement organisational improvements to enhance service delivery.
- Create rotas for all reception cover
Ideal Candidate:
- Experience in a customer-focused environment at a supervisory level.
- Experience of leading or supervising others
- Excellent organisational skills.
- Strong relationship-building and communication skills.
- Passion for delivering high-quality service and making improvements.
- Working knowledge of Microsoft Office including Word, Excel and Teams
- Experience of delivering high-quality services in a customer-focused environment.
- Familiarity with safety and security protocols.
- Experience of working in a multi-tenanted commercial building or business centre.
Communication:
- Clear and confident in verbal and written communications.
- Ability to remain calm and assertive under pressure and use discretion when dealing with difficult or sensitive situations.
- Ability to receive and provide constructive feedback.
- Experience of producing written documentation such as Standard Operating Procedures.
- Experience of providing senior managers with reports or service status updates.
Teamwork & Motivation:
- Dynamic and positive attitude with the ability to promote a culture of cooperation and teamwork by being a key part of a successful Front of House team.
Initiative & Problem Solving:
- Ability to work on own initiative and without close supervision.
- Approachable and adaptable attitude to respond to unexpected changes.
- Experience of developing and implementing new processes to improve efficiency.
Planning and Organisation:
- Knowledge of creating rotas and managing staffing levels to ensure cover during core hours.
Benefits:
- Competitive and attractive pension package.
- A range of family-friendly policies, including adoption, maternity, and paternity pay and leave.
- On-site cafés and restaurant.
- Free access to on-site gym.
- Cycle to work scheme.
- 30 days annual leave (plus Bank Holidays and Concessionary Days).
If you are passionate about delivering exceptional service and have the skills to lead a team, we would love to hear from you!
Apply Now - Interviews to take place on 10th September with an immediate start