Working at the Cumberland, you become part of something special. We're a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We're on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
We have an exciting opportunity for a Transformation Communications Lead, to join our Engagement and Learning team, focused on supporting our Transformation Programme. This newly created role will support the defining and delivery of the communications needs aligned with our transformation programme and will support the communications to the wider business via our current channels.
The role will be on a fixed term contract for 18 months initially.
The Benefits
- Competitive salary - depending on skills and experience
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities - We want you to grow in your role. We'll work together to support your personal and professional development.
- Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
The successful candidate will be required to understand the big picture and consider the communications required to actively engage colleagues on the journey and enable the successful delivery of our transformation.
As our Transformation Programme Lead, you'll be confident with holding the programme and Transformation leaders accountable to communicating whilst providing dedicated support on the launch events of key communication milestones.
You'll use your experience of translating project content into compelling narratives that promote positive colleague engagement, advocacy and understanding. You'll be required to work proactively to identify opportunities to communicate based on future project plans stretching the lifetime of the programme, identifying issues that could impact clear communications.
You'll be passionate about collaborative working and will work closely with our Internal Comms & Engagement partner, Leadership teams, Project Managers, Change & Technology teams and Marketing to ensure communications are aligned.
About You
We're looking for a communication expert with proven success in delivering communications to successfully support the change management of organisations going through complex transformation and technological change programmes.
We'd also love to see:
- Experience of communicating benefits and plans to diverse stakeholder's experiencing change at different stages.
- Significant experience of developing strategic communications plans that define scope, key messages, appropriate channels, and timelines of communication activity for multiple workstreams that span an entire organisation across many years.
- Experience of working with external communications/marketing teams to ensure alignment of messages to customers.
- Excellent written and verbal communication skills, with the ability to craft compelling messages tailored to diverse audiences.
- Experience of creating engaging and informative content across various platforms (emails, newsletters, presentations, intranet, workshops, leadership meetings etc.) to support the communication of change initiatives, ensuring timely and consistent messaging.
- Experience in positively managing internal relationships and advising those in senior positions in the organisation.
- Experience of supporting managers in effectively communicating change, including preparing key stakeholders for change-related communications.
- Experience with working in a collaborative, matrix team structures, to maintain positive relationships with the workstreams, the programme team, change management & colleagues to ensure communications are timely, relevant and address audience needs.
Desirable, but not essential: Experience of working in the financial services sector, a formal qualification in change management or equivalent experience, solid skills in all Microsoft applications, experience of creating digital content (Vlogs/Podcasts)
Where you will work
Our aim is to keep the great balance we have achieved with hybrid working. The successful candidate would therefore be willing to work remotely and be able to work from Cumberland House 1-2 days per week.