Are you a highly organised and customer-oriented individual? Do you thrive in a fast-paced environment where you can provide exceptional support and assistance? Our client, a dynamic organisation based in Margate, is currently seeking an Administrator to join their team. If you have experience in sales order processing and possess excellent communication skills, then this could be the perfect opportunity for you.
Please find all the details below:
Job Title: Order Administrator
Location: Margate
Salary: £25,000 - £27,000 DOE
Hours: Monday - Thursday, 8am - 5:30pm with ½ hour lunch, Friday 8am - 12pm
Annual leave: 25 days + 8 Bank holidays
Your key responsibilities as an Order Administrator would be to:
- Keep customers updated throughout the resolution process of any issues raised
- Process customer orders using their in house system
- Participate in cross-training to ensure seamless customer service during colleague absences
- Respond to customer queries via email and phone in a timely and efficient manner
- Update pricing details on product records
- Provide effective administration support to internal teams and customers
- Collaborate with Sales representatives and other departments to communicate new orders
- Update and maintain the sales order book
- Manage and handle incoming calls
- Update customer records
- Process sales orders and ensure timely despatch
- Handle emails and general inquiries through the website
- Manage inbound and outbound communication related to orders
- Update and maintain various company databases
- Work closely with other departments to ensure smooth business operations
Requirements:
- Polite manner and excellent telephone support skills when dealing with customers
- Previous sales administration experience is preferred
- Proficiency in using Microsoft Office, including Outlook, Word, and Excel
- Ability to handle multiple tasks simultaneously
- Strong desire to provide exceptional customer service
Next steps:
If you are enthusiastic about providing outstanding customer support and excel at managing administrative tasks, then we want to hear from you. Join our client's team and contribute to their success. Apply now and take the next step in your career journey!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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