Are you passionate about chocolate and delivering unforgettable customer experiences? A prestigious Swiss Chocolatier, is seeking a vibrant Supervisor to join thier Central London boutique. This is an exciting opportunity to grow with a global brand while taking ownership at the store level.
Position Overview:
Supervisors play a crucial role in developing their potential with us. They offer the support of a global organization and empower our team to lead and excel.
Key Responsibilities:
- Support the Store Manager and Deputy Store Manager
- Manage the store in the absence of the Store Manager and Deputy Store Manager
- Lead by example on the shop floor, creating an engaging customer experience
- Motivate, mentor, and coach sales associates
- Train and onboard a winning team
- Coordinate day-to-day operations
- Ensure compliance with food safety protocols and Health & Safety regulations
- Oversee stockroom storage and implement FIFO practices
- Maintain store aesthetics in line with visual merchandising guidelines
What We're Looking For:
- Experience in a similar role in a premium or luxury retail store
- Enthusiasm for interacting with customers and setting a high standard for the team
- Strong understanding of retail KPIs (e.g., conversion rate, ATV)
- Entrepreneurial spirit with a hands-on, solutions-focused mindset
- Ambitious and results-driven with proven ability to grow a team and business
- Well-organized and detail-oriented, with multitasking abilities
- Effective prioritization and delegation skills
- Flexibility to work weekends, evenings, and holidays as needed
- Proficiency in MS Office and POS systems
- Excellent written and verbal communication in English (additional languages are a plus)
- A deep love for chocolate and fine food
If you're ready to share your passion for chocolate and lead a dynamic team, we want to hear from you!