Aftersales Advisor
Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership!
Aftersales Advisor - The Role
- To take bookings, ensuring efficient workshop loading whilst attending to Customers' requirements with a realistic and professional manner
- To communicate well within departments
- To be pleasant and helpful to Customers and Colleagues at all times
- Build positive relations with both Trade and Retail customers
- To Upsell products to customers
- Ensure customer feedback is fed to the appropriate people
- Follow company procedures and standards
- Use online system to update all information
- Put all Parts into stock, front counters and onto displays
- Put all needed Parts onto work stations of the Workshop for the days jobs
- Order any parts needed
- Exchange and Return any incorrect Parts
- Telephone, Email and Customer based for queries and orders
- Use systems such as Kerridge to load all information onto online systems
- Upsell extra parts to customers - Trade and Retail
Aftersales Advisor - Individual Requirements
- Previous Parts and Service Experience
- Warranty Experience - Desired
- Organised
- Methodical
- Time Efficient